Wieser Host

Rental Agreement & Terms

Last updated Oct 8, 2026

These terms are a binding agreement between you (the "Guest") and Wieser Host ("we," "us") when you use wieserhost.com or book a stay with us. By booking, you agree to these terms for yourself and everyone staying with you.

Who can book

• The person who books must be at least 21 years old, must stay at the home, and is responsible for every guest and visitor.
• The information you give us must be true and complete.

Bookings and payment

• A booking is confirmed only after full payment is received and we send a confirmation email.
• The price shown at checkout includes the nightly rate and cleaning fee, plus any taxes that apply.
• Payments are processed securely by Stripe. We never see or store your full card number.
• We may cancel and refund a booking made with false information, a payment problem, or in breach of these terms.

Identity verification

• The primary guest must verify their identity with a valid driver's license and a live selfie through our verification partner, Stripe.
• Check-in details are sent only after verification succeeds. If verification is not completed, or the person arriving is not the verified guest, we may cancel the booking under the cancellation policy below.
• Our Privacy Policy explains how identity and biometric information is handled.

Cancellation policy

• Cancel 30 or more days before check-in: full refund.
• Cancel 14 to 29 days before check-in: 50% of the nightly rate refunded, plus the full cleaning fee.
• Cancel fewer than 14 days before check-in, no-shows, and early departures: no refund.
• To cancel, email Support@WieserHost.com with your booking number. Refunds go back to the original payment method, usually within 5 to 10 business days.
• If we have to cancel (for example, the home becomes unavailable), you receive a full refund, which is the limit of our responsibility for the cancellation.

Check-in and check-out

• Check-in is after 4:00 pm and check-out is by 11:00 am unless we agree otherwise in writing. Unapproved late check-out may be charged at the nightly rate.
• Follow the check-out instructions we send you.

House rules

• Occupancy may not exceed the number of guests on the listing. Only registered guests may stay overnight.
• No parties, events, or gatherings beyond your registered guests without our written approval.
• No smoking or vaping of any kind inside the home or on porches and balconies.
• Quiet hours are 10:00 pm to 8:00 am. Respect neighbors and follow all laws and building rules.
• No pets unless we approve them in writing.
• No illegal activity. Commercial photography or filming requires our written approval.
• Breaking these rules may lead to immediate removal without a refund, plus charges for any cleaning, damage, or fines caused.

Damage and responsibility

• You are responsible for damage, loss, missing items, and extra cleaning caused by you or your guests beyond normal wear and tear.
• You authorize us to charge the payment method used for your booking for these documented costs where possible, or we will invoice you and payment is due within 14 days.
• Please report any damage or problems to us right away.
• Any security cameras or noise monitors are located only at entrances or outdoor areas. There are no cameras inside the homes.

Access to the home

• We or our team may enter with reasonable notice for maintenance or repairs, or without notice in an emergency or to address a serious rules violation.

Safety and limits of liability

• You use the home, its amenities, and outdoor areas at your own risk. Supervise children at all times.
• To the fullest extent permitted by law, we are not responsible for injury, or for loss or theft of personal belongings, unless caused by our gross negligence or willful misconduct.
• We are not responsible for temporary interruptions to utilities, Wi-Fi, appliances, or amenities, or for events outside our control such as severe weather, outages, or government orders. If the home becomes uninhabitable, our responsibility is limited to refunding the affected nights.
• To the fullest extent permitted by law, our total liability for any claim related to your stay is limited to the amount you paid for that booking.
• You agree to indemnify and hold harmless Wieser Host, its owners, and its team from claims arising from your stay or the conduct of your guests, except where caused by our gross negligence or willful misconduct.

Bookings on other platforms

• Stays booked through Airbnb or Vrbo are covered by that platform's own terms and policies. These terms apply to bookings made on wieserhost.com.

Use of this website

• The photos, text, and logo on this website belong to Wieser Host and may not be copied without permission.
• Do not misuse the website, try to access restricted areas, or submit false information.

Changes and governing law

• We may update these terms. The version in effect when you book applies to your stay.
• These terms are governed by the laws of the State of Illinois. Any dispute will be handled in the state or federal courts located in Cook County, Illinois.
• If any part of these terms is found unenforceable, the rest remains in effect.

Contact

Questions about these terms: Support@WieserHost.com or 850-212-1209.